Ink & Cocoa is a personalized interactive story service. We create and deliver digital gift experiences to customers who purchase them through this website. Our contact email is hello@inkandcocoa.com.
When you place an order, we collect the following information: your email address, the name of your story recipient as you provide it, your name if you choose to include it, and any personal note you choose to add. We do not collect or store your payment information. All payment processing is handled securely by Stripe.
We use the information you provide solely to fulfill your order. This means personalizing your story with the recipient's name, generating your private story link and QR code, and sending both to your email address. We do not use your information for advertising, we do not sell it to third parties, and we do not share it with anyone outside of the services required to deliver your order.
All payments are processed by Stripe, a PCI-compliant payment processor. When you complete a purchase, your card details are entered directly into Stripe's secure system. Ink & Cocoa never sees, receives, or stores your card number, expiration date, or security code.
This website does not use advertising cookies or behavioral tracking. We may use basic analytics to understand how visitors interact with the site in aggregate, but we do not track individual users across the web or sell any data derived from site visits.
We retain your order information for as long as necessary to provide customer support and comply with our legal obligations. If you would like your data removed, please contact us at hello@inkandcocoa.com and we will handle your request promptly.
You have the right to request access to the personal information we hold about you, to request that we correct any inaccuracies, and to request that we delete your data. To exercise any of these rights, please contact us directly by email.
We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of the site after any changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy or how we handle your information, please reach out at hello@inkandcocoa.com.